Today I’m pleased to share a guest post by Paul Laughlin. Different businesses continue to use the term “Customer Insight” to mean different things. In our poll of over 100 customer insight leaders, ...

Your business can manage your customer data with a customer data platform (CDP), which helps centralize customer data into one consistent data platform. A CDP can empower you with the relevant, ...

With so much information flowing into organizations these days, we are all feeling a little overwhelmed. What's worse, however, is that customer insights haven't increased at the same rate as data ...

Each year, Norfolk Southern (NS) conducts a comprehensive customer survey to gauge service performance and identify ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Individuals and brands alike were impacted at the outset of the pandemic, as customers tried ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

Behavior-tracking software firm Amplitude Inc. today announced the launch of AI Feedback, a customer feedback engine using ...

SAN FRANCISCO--(BUSINESS WIRE)--Dovetail, the leading AI-first customer insights hub, today announced the launch of its AI assistant in Slack, designed to keep customer knowledge at the center of ...

SAN FRANCISCO--(BUSINESS WIRE)--New Relic, Inc. (NYSE: NEWR), the observability platform company, announced today it was named a Customers’ Choice in the 2020 Gartner Peer Insights ‘Voice of the ...

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