Alexa, Siri, Watson, and their talking AI siblings serve to make our lives easier, but they also reinforce gender stereotypes. Polite, subservient digital secretaries like Alexa and Siri are presented ...

In the competitive world of small businesses, staying ahead of the curve and providing a positive customer experience is paramount. Small businesses can now consider leveraging conversational apps to ...

The physical or virtual space where you communicate sends signals long before the conversation begins. A noisy hallway, a ...

Have you ever talked to someone who, every time you shared something, would twist the interaction around to make it all about them? You may have encountered a "conversational narcissist." The term, ...

Awkward conversations are not just valuable—they're often essential for achieving important goals. Often, there is no way to have a particular conversation without it being awkward! Examples: Talking ...