The old reach out and touch someone slogan from the phone company means, in the technical support business, to reach out and touch someone’s computer. Doing so in person takes expertise and patience.

The backup appliance is an option gaining in popularity as a means of data protection, especially for SMBs and for branch office use. A backup appliance comprises a backup application preloaded onto a ...

Over the past few decades, computing has trended towards the personal. We’ve gone from the age of desktops to the age of laptops to the age of the smartphone. And even though that newfound mobility ...