If many of your business partners are located in other countries, communication will prove key in keeping your relationships strong, dynamic and long-standing. Many trade press articles claim that ...

One of the most valuable business investments you can make is in establishing and maintaining strong connections with your customers. You don't achieve sales, revenue and retention goals with shallow, ...

Business crises are almost inevitable in a fast-paced, constantly changing and social-media-hungry world. When an organization is in the midst of a crisis, it’s essential to provide stakeholders, ...

A 2023 Axios HQ survey found 77% of leaders think their communications provide the context employees need to do their jobs well, while only 46% of staff felt the same way. Company growth, new ...

Effective customer service requires a balance of automation and personalization. Automation tools like chatbots are cost-effective and can provide 24/7 support, but too much reliance on them can ...

As companies begin reflecting on the past year and planning for the next one, they’re likely setting goals for the new year and the steps they need to take in order to better their company and their ...

Teams across the organization — from marketing through to operations and customer support — must communicate effectively with customers to nurture strong relationships. In this VB Spotlight, learn how ...

Do you communicate with customers and leads through multiple channels? Keeping on top of your social, phone, email, voicemail, and inbox is time-consuming yet urgent. Good communication management can ...

Ineffective communication can lead to misunderstandings, errors, duplicated efforts and lack of clarity on a project’s status. Companies that lack a collaborative and transparent environment are ...