Yesterday, Hair Balls coughed up a horror story involving a not-very-awesome customer service experience at the hands of Comcast. So did the readers in the comments section of the blog as well as on ...

Comcast beat Wall Street estimates on Thursday for second-quarter earnings and revenue. Yet the company saw a loss of broadband customers even as it shifted its market strategy for the segment.

In a stunning repeat of deprecatory customer service, Comcast has been caught changing customers’ names to “whore” and “dummy” in their computer system. Comcast customer Julie Swano told the travel ...