A customer survey starts with the development of a questionnaire. Marketing research professionals will usually get input from other functional areas of the company, like brand and advertising, so ...

For the past 11 years, Agili has conducted an annual client survey as a way to obtain valuable client insights and help us chart our path forward. Over time, we have observed an additional, somewhat ...

Every preparer wants to know what their clients think. The trick is how to find out. William Keats, an Enrolled Agent at Keats Tax & Financial Service in North Merrick, N.Y., issues a survey form to ...

Take a moment to think about a store you visit regularly, a family physician from which you never stray or a dentist you always recommend. What keeps you going back? Is it the way they treat you or is ...

Adviser Jason Kirsch learned some uncomfortable truths when he surveyed his clients last year. The founder of holistic planning firm Grow heard that he sometimes talks too fast, and too much, without ...

No partner likes to receive a complaint from a client. However, what is far worse is when a partner does not receive a complaint when a client feels aggrieved because of a firm's actions or inactions ...

Opinions expressed by Entrepreneur contributors are their own. Surveys are a great way to assess customer satisfactions, marketing channels, product potential, price ranges, website audiences, and ...

Advisor: Irecently attended the national conference of a major charitable organization with which I am very much involved. The conference was splendid in many ways, but one thing that really struck me ...

Client surveys can feel like a routine exercise: you release a short questionnaire, tally the results and decide how you will respond to the findings. But as useful as written surveys are in revealing ...

Virtually all top-tier professional service firms make the same boasts. "We have the best lawyers/engineers/architects/physicians, who went to the best schools and ...

The World Bank is committed to improving service to our clients in order to better achieve our shared development outcomes. Our new survey solicits feedback at critical points in the project lifecycle ...