Add Yahoo as a preferred source to see more of our stories on Google. Ever go on a website looking for help for a return, a price adjustment or maybe just to ask some questions about a product and ...

Grecotel Hotels & Resorts has launched a 24/7 live chat support service to help agents “close sales faster and more efficiently”. The function is available through the group’s dedicated agent Facebook ...

Microsoft has added a pay-as-you-go option to access AI agents alongside its free M365 Copilot Chat plan. Microsoft 365 Copilot Chat is a chat interface powered by OpenAI’s GPT4o that serves up ...

Customer support agents who were given access to a generative artificial intelligence assistant increased their productivity by 14% on average, according to a group of researchers at Stanford ...

Have you ever found yourself wishing for a smoother, more intuitive way to interact with complex systems? Whether you’re a developer fine-tuning custom workflows or someone exploring the potential of ...