Ever go on a website looking for help for a return, a price adjustment or maybe just to ask some questions about a product and click on the little box that says "chat with an agent?" Except for the ...

We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...

Live chat software is more than a messaging window on a website; it's a productivity and quality assurance tool that can help your organization maximize its resources. Companies looking for a live ...

Wonderchat is the all in one platform for building AI agents that deliver accurate, source-verified answers for customer service and enterprise operations. Our AI agents combine intelligent ...

The Pennsylvania Turnpike Commission has introduced Miles, an AI-powered chatbot, to enhance customer service on its website. Accessible at no cost through www.paturnpike.com, Miles offers timely and ...

Since mid 2017 Spark has reduced its customer service costs by 25 per cent and call volumes to its contact centre by 33 per cent through the use of human online chat and virtual assistants – chatbots.

Have a question for CARFAX, the online company that provides vehicle history information? Don't bother picking up the phone. CARFAX only answers customer service questions by e-mail and online chat.

Artificial intelligence (AI) technologies are fantastic tools that can provide a wealth of benefits - in fact, GM recently launched an AI-focused website detailing the many ways in which the company ...

The chat app's $2-per-month Viber Plus service includes perks like voice message transcription and special stickers. Mike Sorrentino is a Senior Editor for Mobile, covering phones, texting apps and ...

While automation and online tools will continue to grow, voice interactions remain central in markets where relationships ...

TUCSON, Ariz. (KVOA) — The Arizona Department of Transportation Motor Vehicle Division is now offering easier ways to find what you need through Live Chat on their website. More services are available ...