Oz Benamram, director of knowledge management at Morrison & Foerster, an international law firm with more than 3,000 employees and 17 offices worldwide, describes the latest iteration of the CRM ...

Software giant Salesforce ($CRM) has expanded partnerships with OpenAI (PC:OPAIQ) and Anthropic (PC:ANTPQ) to integrate their ...

Salesforce on Wednesday announced Einstein Search, a new search feature that aims to make sales and service teams more productive. The new, intelligent search bar is currently being piloted by some ...

LinkedIn Sales Solutions announced a slate of updates to the Sales Navigator platform today, including improvements to the Search experience, CRM integrations, and new homepage optimizations. These ...

Search is often a weak link in CRM systems, but users shouldn't have to write a special report just to find one piece of information. Dummy tricks can help fix the problem. Earlier this month, I wrote ...

I’m a recovering search engine optimizer. I used to work at an agency where I helped lead search strategies for Fortune 500 companies (clients such as Adobe, Salesforce, Conde Nast, and SanDisk) and ...