CRM analytics is branching across organizations to help drive customer retention and growth, especially in the financial services, retail, and telecommunications industries, according to "What's Hot ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Microsoft is pushing business intelligence capabilities ...

THERE IS NO doubt that organizations have had to deal with a great number of challenges and disruptions over the past two years. The realities of being physically disconnected, having to adopt remote ...

The customer is king again. After decades of mass-market driven customer outreach, which typically lumped customers in large, homogenous segments, a complex mix of socioeconomic factors coupled with a ...

The world’s largest provider of customer relationship management (CRM) software and its largest data analytics platform now exist under one banner. Last week, Salesforce announced a $15.7-billion deal ...

Salesforce, Inc. (NYSE:CRM) is one of the 10 Best American AI Stocks to Buy According to Analysts. On October 13, Reuters ...

Social CRM has earned widespread appreciation as a real business tool. It’s no longer an idea or a theory or a hunch. However, it’s still a new idea, and many are approaching it with trepidation ...

Following the launch of Dynamics CRM 2015 last November, Microsoft on Monday announced a Spring update to the software that promises new social, mobile and analytics capabilities along with closer ...