Customers are already asking Siri and Gemini about their bills, their data and their contracts. The quickest route into that ...

Verizon Business Assistant is a GenAI-powered tool helping small businesses automate 24/7 customer interactions via text messaging. Verizon has introduced the Business Assistant, a generative ...

Ace Hardware has a broad commitment to investing in frontline teams and embracing innovation that boosts customer service and enhances the customer experience. Its latest technology innovation, an ...

Customers can now access the generative AI-powered “Sparky” on the Walmart app, the retail giant said in an Friday (June 6) announcement. “Sparky helps customers search to find items, synthesize ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for customer service inquiries for both riders and drivers. It’s the first phase of a ...