And much of that is profit. Directory assistance “truly is a cash cow,” said Saroja Girishankar, a vice president at the Pelorus Group, a telecommunications market research firm based in Raritan, N.J.

We've all heard the wisecracks about the quality of Voice over IP, "Honey? What was that? You're breaking up. Very choppy. Damn VoIP!" and certainly we've all experienced issues when talking to a ...

The operator is going off the hook for millions of customers, CNN reported. Starting in January, AT&T customers with digital landlines won't be able to dial 411 or 0 to reach an operator or get ...

Google will close down 1-800-GOOG-411 next month, saying the free directory assistance service has served its purpose in helping the company develop other, more sophisticated voice-powered ...

Just discovered a free 411 directory assistance from Free411.com. It's pretty cool, I just called it and it asks city and state. It repeats what you said in a female voice and asks if what she said is ...

The operator is going off the hook for millions of customers. The operator is going off the hook for millions of customers, CNN reported. Starting in January, AT&T customers with digital landlines won ...