This brand saw the sharpest decline among all the fast-food chains featured in a recent customer satisfaction index.

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Competitor-wise, Chick-fil-A outperforms competitors across regions, reinforcing its reputation for strong customer loyalty.

Texas Roadhouse just beat out the competition in a new customer ranking of sit-down restaurants across the U.S.

Wheatland Electric Cooperative Inc. recently completed a member-wide customer satisfaction survey in which members scored WEC ...

The American Customer Satisfaction Index (ACSI) just released its annual Restaurant and Food Delivery Study, and the results ...

Chick-fil-A tops a consumer survey for best fast food restaurant chain for second straight year, while McDonald's ranks last.

UNDATED (WKRC) - McDonald's has placed last in the annual American Customer Satisfaction Index (ACSI) once again. The ASCI, ...

It's summer vacay time, but you might not be as happy with the travel experience as you were last year.  According to the ...

It hasn’t been an easy year for the fast food industry, but a familiar name is once again first when it comes to happy ...

Customer satisfaction among quick-service (aka fast-food) restaurants remained unchanged from last year, holding steady with an ACSI score of 79, according to the report. Some chains did better than ...

A new report from the American Customer Satisfaction Index (ASCI) offers insight into how brands stack up in terms of customer satisfaction. In general, customer satisfaction with quick-service ...